Author Topic: Andrew Jones from Elac ?  (Read 51963 times)

Offline cable-guy

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Re: Andrew Jones from Elac ?
« Reply #15 on: December 21, 2015, 09:06 »
1 pair of B6 arriving on week of 5th Jan 2016 with free shipping...great way to start the NY...thanks to my audiophile bro.

Offline chrisnew

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Re: Andrew Jones from Elac ?
« Reply #16 on: December 21, 2015, 09:28 »
1 pair of B6 arriving on week of 5th Jan 2016 with free shipping...great way to start the NY...thanks to my audiophile bro.
Amazon?

Sent from my ONE A2001 using Tapatalk


Offline cable-guy

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Re: Andrew Jones from Elac ?
« Reply #17 on: December 21, 2015, 09:42 »
Amz indeed...only this time round, I didn't order myself.

Offline Saycheese78

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Re: Andrew Jones from Elac ?
« Reply #18 on: December 21, 2015, 10:31 »
How did u get free shipping

Offline cable-guy

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Re: Andrew Jones from Elac ?
« Reply #19 on: December 21, 2015, 10:52 »
Have a steady spend with Amz past three years. Been getting free shipping quite (too) often till lately...got a nasty email from them and decided to stand up to them, hit the brakes on all the Christmas orders. Another bro ordered for me this morning so am spreading the word. Just try asking on a chat before you place order, nothing to lose. Or see if other bros can order for you...to ship separately and directly to you...so that can save a pick-up/send.

Offline DIRTRUN

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Re: Andrew Jones from Elac ?
« Reply #20 on: December 21, 2015, 10:57 »
Have a steady spend with Amz past three years. Been getting free shipping quite (too) often till lately...got a nasty email from them and decided to stand up to them, hit the brakes on all the Christmas orders. Another bro ordered for me this morning so am spreading the word. Just try asking on a chat before you place order, nothing to lose. Or see if other bros can order for you...to ship separately and directly to you...so that can save a pick-up/send.
O,

Wat happenned? Care to elaborate? Would be interesting to knw as , so far my experiences wif em hv been good..

 :D
D
Faire  sans  dire

Offline cable-guy

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Re: Andrew Jones from Elac ?
« Reply #21 on: December 21, 2015, 11:03 »
I have had a good run with them for a few years now...

And then I got this email:

Hello,

A careful review of your account indicates that you've required Shipping Charges Refunds on a majority of your orders for a variety of reasons.

Through the normal course of business, the occasional problem is inevitable. However, you seem to have had an unusually high rate of problems in your account history

When unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action or closing the account is necessary. We’d prefer to work with you because we do value your business.

We appreciate your cooperation and understanding.

Best regards,

Account Specialist.
Amazon.com

Offline Hass

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Re: Andrew Jones from Elac ?
« Reply #22 on: December 21, 2015, 11:10 »
so u've been getting free shipping for stuffs that is outside the guideline for free shipping for years?

Offline cable-guy

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Re: Andrew Jones from Elac ?
« Reply #23 on: December 21, 2015, 11:14 »
Yup. I can't help feeling very insulted upon receiving this email over their Thanksgiving weekend. Over time, not only did I chalk up the sales yearly and growing...I also provided a lot of feedback and comments to help a lot of customers and most likely boost Amazon sales.

Moreover, the writer of the email was down right rude, did not greet the customer, did not sign off who he/she is, and with no ability to respond to the writer directly and insufficient information about the said allegations.

This happened when I still have open orders with Amazon. The tone of the email is also threatening, i.e. closing the account.

Anyway, I couldn't have got the free shipping without their blessing.

I wrote back to them and so far they either don't care or don't know how to respond back to me.... >:(

Don't give the customer good deals and then regret later and put the blame on the customer with insults... >:(
« Last Edit: December 21, 2015, 11:17 by cable-guy »

Offline Hass

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Re: Andrew Jones from Elac ?
« Reply #24 on: December 21, 2015, 11:18 »
looks like ur business is not valued by Amazon. My guess is someone did a review and find that sales to you with the free shipping doesnt generate enough margin. But agree, they can be alot more tactful. or simply say no to future requests of free shipping / waivers / refunds

Offline cable-guy

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Re: Andrew Jones from Elac ?
« Reply #25 on: December 21, 2015, 11:29 »
What got to me was that all I did was ask and they almost literally and always said no problem and I thanked them...all my orders were over USD 125, mostly sold/ship by Amz...or worst case, shipped/fulfilled by Amz.

Offline malsound

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Offline benlzy

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Offline DIRTRUN

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Re: Andrew Jones from Elac ?
« Reply #28 on: December 23, 2015, 09:51 »
I have had a good run with them for a few years now...

And then I got this email:

Hello,

A careful review of your account indicates that you've required Shipping Charges Refunds on a majority of your orders for a variety of reasons.

Through the normal course of business, the occasional problem is inevitable. However, you seem to have had an unusually high rate of problems in your account history

When unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action or closing the account is necessary. We’d prefer to work with you because we do value your business.

We appreciate your cooperation and understanding.

Best regards,

Account Specialist.
Amazon.com


Well,

In the end , can either grin and bear it OR
Take offence and just take our biznes elsewhere..

 :D
D
Faire  sans  dire

Offline cable-guy

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Re: Andrew Jones from Elac ?
« Reply #29 on: December 26, 2015, 20:15 »


Christmas present from the wife arrived on Boxing Day!
« Last Edit: December 26, 2015, 20:17 by cable-guy »