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Our Galaxy => Planet General => Topic started by: Boxerfan88 on August 01, 2020, 19:40

Title: cashcard refund help
Post by: Boxerfan88 on August 01, 2020, 19:40
Hi folks, I need some help here. One of my cashcard expired yesterday 31-July, therefore it shows Err 5C on the IU (as expected).

I tried to initiate a refund on POSB ATM today, and it says something about invalid card. I know I have refunded at ATM before, but I find it strange it cannot refund at POSB ATM. Tomorrow I'll try at another bank ATM.

Any suggestions?

ps: I called NETS 24x7 hotline, kept me waiting forever... I gave up after 15 mins.
Title: Re: cashcard refund help
Post by: Pismo Mac on August 01, 2020, 20:30
You need to visit a Transitlink office for the refund.


https://www.nets.com.sg/faqs/personal/nets-flashpay/


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Title: Re: cashcard refund help
Post by: medr135 on August 01, 2020, 22:34
Earlier this week I did refund for my NETS Cashcard because it expired but it is no longer allowed via ATM
You need to fill up the appropriate form (I took it from DBS Bank) and submitted the form with the expired card.
Title: cashcard refund help
Post by: desray on August 02, 2020, 07:31
Hi folks, I need some help here. One of my cashcard expired yesterday 31-July, therefore it shows Err 5C on the IU (as expected).

I tried to initiate a refund on POSB ATM today, and it says something about invalid card. I know I have refunded at ATM before, but I find it strange it cannot refund at POSB ATM. Tomorrow I'll try at another bank ATM.

Any suggestions?

ps: I called NETS 24x7 hotline, kept me waiting forever... I gave up after 15 mins.

By right, it should work. Not sure why yours doesn’t. I’ve just did a refund using OCBC teller about 2 weeks ago and it worked.

Yes pls try another bank like OCBC/UOB teller.


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Title: cashcard refund help
Post by: Boxerfan88 on August 02, 2020, 09:53
UPDATE:

Hi all, thanks for all your suggestions. A quick update. This morning I tried the UOB ATM, and it gave me "service not available" message. I went to try the POSB ATM again, and this time it works!
Managed to get back my $55.

Not sure what caused the POSB ATM cashcard refund failure yesterday.
Title: Re: cashcard refund help
Post by: desray on August 02, 2020, 11:11
UPDATE:

Hi all, thanks for all your suggestions. A quick update. This morning I tried the UOB ATM, and it gave me "service not available" message. I went to try the POSB ATM again, and this time it works!
Managed to get back my $55.

Not sure what caused the POSB ATM cashcard refund failure yesterday.

Haha...that's why I say by "right" it should work. :P
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